Sales and Marketing Manager

Laurysen Kitchens

Carp, Ontario

  • Develop and maintain policies, procedures, supporting documents of Sales and Marketing (inclusive of Sales Representative training manuals, etc.) – oversee for effectiveness the sales team interface with other areas of business including accounting, shop, logistics, installation and service groups
  • Responsible for problem identification, investigation, appropriate levels of monitoring to foresee potential problems, act on for resolution to keep them from becoming major issues whether people, process, or policy related
  • Responsible for submission and overall effectiveness of Sales budgets (inclusive of historical sales data period reviews of company, market trends, individual performance to targets and business goal alignment)

 

  • In conjunction with business ownership, oversee development and delivery of sales team proposals and tenders
  • Responsible to develop, maintain, present reports on sales and marketing measurables – inclusive of sales to budgets, sale postmortems for lessons learned and improvement, make recommendations

 

  • Sales Designer staff:
    • Performance – mentoring and coaching, holding accountable to standards, policies, procedures, timely correction where problems persist using progressive discipline
    • Communications (team meetings, scheduling showroom hours, etc)
    • Hiring, training (Sales manual | Catalogue), terminating
    • Recognition (incentive programs, awards, promoting group activities, etc.)
  • Drive departmental improvements to achieve best results, eliminate or minimize problems, make recommendations for the overall good of the company, act on improvements from sales and marketing perspective
  • Overall responsibility for customer showroom including sales scheduling, design and keep displays current to trends and maintain up-to-date samples | displays
  • New product and trend development – establish and maintain regular developmental design team lunch and learns – facilitated | supported by subject matter experts

 

  • Resolve or participate in the resolution of customer driven concerns
  • Hosting |participating |presenting | promoting – home | trade shows, GOHBA | NKBA association and committee activities, sponsorship events, award ceremonies, builder and renovator networking activities, Algonquin College design program advisory, etc.
  • Overall responsibility for marketing activity | effectiveness and social media presence – radio, marketing books, television, Velo signs, print, online ads, maintaining photo gallery, etc.

 

  • Create, implement, and maintain online review management strategy – Google, Homestars, Laurysen Kitchens website (includes maintaining and allocation of leads), Facebook, Instagram, blog to effectively manage brand, reputation, respond to all customer rating complaints | improvement opportunities and reward programs
  • Overall responsibility for marketing analytics to optimize return on investment and minimize wasted marketing dollars | maximizing effectiveness
  • Develop, facilitate management review, and implementation of finalized annual marketing plans

 

Qualifications and Education Requirements

  • Business Administration degree with concentration in marketing and sales or equivalent in sales and marketing management experience
  • Must possess strong knowledge of cabinet and vanity manufacturing in Canada | residential construction and kitchen design
  • 5+ years of experience in marketing analytics, automation or database marketing experience
  • Excellent command of all marketing tactics with ability to strategically foster and create high-value client relationships
  • Excellent writer and communicator with ability to align communications to larger company tone
  • Excellent ability to analyze data and interpret the “story” or actions
  • Very strong attention to detail
  • Comfortable working in a fast-paced environment, action and results oriented
  • Design knowledge and an understanding of 20|20 Software

 

Preferred Skills

Communication (verbal, written), prospecting, business acumen, active listening, negotiation, presentation, time management and planning, judgement, collaboration, conflict management, detail orientation

 

Additional Notes

Must have own transportation (no public transit to location)